Shipping and Handling
Your order will be delivered to Australia Metropolitan locations within 2 - 7 working days from receipt of order/payment.
Australian delivery charge is $10 for Metropolitan areas in the Eastern states and South Australia; $20 for all other Australian locations. International delivery charge will be advised upon receipt of order – around $30 for most countries.
Return and Exchange
We do not offer a satisfaction guarantee; however we do aim to maintain customer confidence through our high level of customer service.
Please do not return used condoms.
We offer a 7-day REPLACEMENT warranty for products with manufacturing faults. You are responsible for the postage costs of returning the faulty product to us. When returning faulty products you MUST include all original packaging if possible.
Returns must be made within 7 days from receipt of goods. We treat our refunds/returns on a case-by-case basis. Upon receipt of the returned product it will be examined, and if deemed to have a genuine manufacturing fault, you will be offered a replacement. Once a product has been used it becomes ineligible for refund or exchange. Please note the postage cost is not refundable once the parcel has left our warehouse.
Before you send back any product you MUST inform us in detail of the problem you are having with your product. Failure to comply with this may result in time delays and your product being returned.Please choose carefully before you buy, as only items which are found to be faulty will be replaced.